Refund policy
We want you to have a positive shopping experience. If you receive a defective, damaged, incorrect, or materially different product from what was ordered, please contact us so we can review the issue and provide an appropriate solution.
Returns
You may request a return if:
- The product arrives damaged or defective.
- You receive the wrong product.
- The product received is materially different from the product description or order.
- The product has another issue that qualifies for a return under applicable UAE consumer protection laws.
Products must be returned in their original condition, where reasonably applicable, and with their original packaging and accessories.
Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions. Any such exclusions will be communicated where applicable.
Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs or videos showing the product and the problem
- Any other information reasonably required to verify the issue
After reviewing the information, we may offer an appropriate remedy, which may include a replacement, repair, or refund, depending on the circumstances and applicable requirements.
Refunds
If a refund is approved, the refund will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your payment provider or bank.
Where a product is defective, incorrect, or otherwise covered by applicable consumer protection requirements, we will handle the matter in accordance with those requirements.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing it.
Cancellation requests cannot always be guaranteed because orders may be processed, fulfilled, or shipped shortly after they are placed. If the order has already been processed or shipped, cancellation may no longer be possible and the applicable return process may apply.
Non-Returnable Items
Some products may not be eligible for return where permitted by applicable law, including products that are:
- Used, damaged, or altered by the customer
- Missing original packaging or accessories where these are required for the return
- Customized or made specifically according to customer requirements
- Subject to hygiene or health-related restrictions after opening or use
These exclusions do not limit any mandatory rights provided to consumers under applicable UAE law.
Return Shipping
Where the return is due to a defective, damaged, incorrect, or materially misdescribed product, we will review the circumstances and determine the appropriate return or replacement arrangements in accordance with applicable requirements.
For other voluntary return requests, any applicable return shipping costs or conditions will be communicated before the return is processed.
Refund Processing
Once a returned product has been received and reviewed, we will notify you of the outcome of your return or refund request.
Approved refunds will be processed as soon as reasonably practicable. Your bank or payment provider may require additional time to complete the transaction.
Consumer Rights
Nothing in this Return and Refund Policy is intended to exclude, restrict, or reduce any mandatory consumer rights or protections available under applicable laws and regulations of the United Arab Emirates.
UAE consumer protection law provides consumers with rights relating to product quality, accurate information, defective goods, and fair compensation where applicable.
Contact Us
For return, replacement, or refund requests, please contact us at:
Email: maazmart.store@gmail.com