Shipping policy
We are committed to providing a smooth and reliable delivery experience for all customers. Please review the following Shipping Policy before placing your order.
Shipping Availability
We currently offer delivery within the United Arab Emirates. Delivery availability may vary depending on the product, delivery location, and courier service.
Order Processing
Orders are normally processed within 1–3 business days after the order has been successfully placed and payment has been confirmed.
During weekends, public holidays, promotional periods, or periods of unusually high order volume, processing may take additional time.
Delivery Time
Once your order has been processed and shipped, delivery within the UAE generally takes approximately 3–7 business days.
Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, customs procedures where applicable, and other circumstances beyond our reasonable control.
Shipping Charges
Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.
If free shipping is offered on eligible orders, the applicable conditions will be displayed on the website or during checkout.
No additional logistics or shipping charges will be imposed beyond the charges clearly communicated at the time of purchase, except where otherwise permitted by applicable law.
Order Tracking
Once your order has been shipped, tracking information may be provided through the contact details supplied during checkout, where tracking is available.
Tracking information may take some time to become active after the shipment has been handed over to the delivery provider.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including the correct phone number and any relevant delivery instructions.
We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.
Delivery Attempts
The delivery provider may attempt to contact you or deliver your order according to its delivery procedures.
If delivery cannot be completed because the customer is unavailable, provides incorrect information, or does not respond to the courier, additional delivery arrangements may be required.
Delayed Orders
Although we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances outside our reasonable control, including severe weather, public holidays, courier delays, operational disruptions, or other unforeseen events.
If your order appears to be significantly delayed, please contact us so we can assist with checking the shipment status.
Damaged Packages
If your package appears damaged when delivered, please take clear photographs of the package and product and contact us as soon as possible.
We may request photographs, videos, order details, or other information to investigate the issue and determine the appropriate solution.
Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact us with your order number and relevant photographs or information.
We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable UAE consumer protection requirements.
Contact Us
For questions regarding shipping, delivery, or your order, please contact us at:
Email: maazmart.store@gmail.com